Category Archives: communication

Informed or In the Dark?

Communication is often pointed to as the one area of organizational functioning that, if improved, will dramatically elevate trust levels and overall performance.  Why is this? Fundamentally, it is about respect and discretionary effort.  Most employees are eager to do … Continue reading

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Civility is More than Good Manners

Defining Civility It may be easier to define civility by first considering what incivility looks like, since it is these behaviors that are obvious and problematic.  Generally, incivility consists of  personal attacks, rudeness, disrespectful comments, and aggressive behaviors that disrupt work … Continue reading

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Why are you meeting?

Different goals require different types of meetings, and different styles of communication.   To ensure your meeting is an effective use of everyone’s time and is highly productive, the first step is to be clear on the meeting purpose and the … Continue reading

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Where did our manners go?

Numerous workplace articles are raising the alarm about increased incivility in the workplace and pondering why this is so and worrying about the impact.  Moreover,  incivility is often covert and difficult to identify.   Undoubtedly, deconstructing incivility would be insightful, but … Continue reading

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From Conflict to Win/Win

When conflict occurs, it may be a high voltage moment, entirely unanticipated.  In reality, this is probably not the case as unresolved tensions will, inevitably, result in conflict.  It may even   be predictable since people are often in competition with … Continue reading

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